However, credit where credit is due. I filled in the form, giving the necessary detail and reasons and asking for my comments and congratulations to be passed on. I did it half-expecting to hear no more. But less than 24 hours later they’d emailed back, thanking me for my comments and letting me know what would be happening with them and the member of staff in question.
They made the good point that frontline staff are rarely thanked for their work (and often bear the brunt of criticism for the actions of management or drivers). From the purely selfish point of view it’s good for the soul to take a few moments to say thank-you. If you feel motivated to do the same, pop along to the TfL contact page and click ‘say thank-you’