Very true. I’m not sure if it’s a London thing or not, people certainly seem ‘nicer’ out of London when it comes to saying thank-you.

I’ve always felt well qualified to complain about TfL, I’m a Londoner, so use them, but also interact with them as a councillor and have worked for them (I was an LU employee and contracted with TfL and DLR).

Having said that, I’ve (usually) found station staff excellent and always been annoyed when they are the ones getting the strife for things totally beyond their control, like management decisions about engineering closures or drivers deciding to strike.