Comments on: …being nice to TfL https://jamescousins.com/2009/08/being-nice-to-tfl/ A (micro.)blog without a purpose. Thu, 27 Aug 2009 18:27:59 +0000 hourly 1 By: James https://jamescousins.com/2009/08/being-nice-to-tfl/#comment-1003 Thu, 27 Aug 2009 18:27:59 +0000 http://jamescousins.com/?p=2043#comment-1003 Very true. I’m not sure if it’s a London thing or not, people certainly seem ‘nicer’ out of London when it comes to saying thank-you.

I’ve always felt well qualified to complain about TfL, I’m a Londoner, so use them, but also interact with them as a councillor and have worked for them (I was an LU employee and contracted with TfL and DLR).

Having said that, I’ve (usually) found station staff excellent and always been annoyed when they are the ones getting the strife for things totally beyond their control, like management decisions about engineering closures or drivers deciding to strike.

]]> By: Bryony https://jamescousins.com/2009/08/being-nice-to-tfl/#comment-1002 Thu, 27 Aug 2009 11:04:23 +0000 http://jamescousins.com/?p=2043#comment-1002 This is all too true. My partner works for TfL, so I know firsthand (a) how much work staff do, (b) how knowledgeable and helpful they are if asked and (c) how rarely thanked the (especially frontline) staff are. He also used to work in the customer services team, and says it was always a rare pleasure to receive praise for his and other staff’s work.

Also applies to other customer service roles we take for granted, eg checkout staff in supermarkets!

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