I’ve been in reflective mood about this blog recently. Perhaps because it’s New Year, perhaps because it hit one year old last month. Whatever the reason, I’ve been thinking about it’s future. I set it up as an experiment, and for the first three months was surprised at its success and the size of its readership – enough that I carried on writing it. And while that surprise has continued I didn’t continue the rather detached analysis of the blog’s development.

The consequence has been an evolution, rather than a development. For example I tend to post about things in which I have an interest – regeneration and community safety are the obvious ones, because they form my portfolio – but that means huge areas of council activity go uncommented. And I have tended not to write about things that are not council related, so you have been spared my fondness for Apple products, or my (non-trainspotter) excitement at using a sleeper train last week. But this has just happened rather than being a conscious choice.

Evolution is not a bad thing, of course. It hasn’t done too badly for homo sapiens and I’m obviously more likely to keep this going writing about things which interest me. But I think it’s valuable to take a step back from time to time to analyse and assess. It might not (and I don’t expect it to) result in a major change of direction but it will mean I’ve checked it against what I want it to do.

And part of that is asking you. I still see the prime purpose as being a ‘council’ blog. But is the balance right? Should I try to reflect the broader range of council activity, or as a personal councillor blog is it reasonable just to cover my personal work and interests? As a personal councillor blog should I include a bit more of the personal as well as the councillor (I am human after all)? Do I need to think about the balance between national, local (Wandsworth) and hyperlocal (Shaftesbury ward)? Is it responsive enough, or should I invite suggestions for topics rather than driving the agenda myself? Is there anything I’ve not even thought of?

I’d be fascinated to hear your thoughts (and please don’t force me to dig out the ‘tumbleweed and tolling bell’ track on my BBC Sound Effect Department 101 Clichéd Essentials CD) – you can use the comments, which can remain anonymous, email me or even use Twitter – there are all sorts of ways of contacting me

Category: Blogging Tags: engagement.
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As I have mentioned summer is a quieter time on the council than the rest of the year. While last week saw no trips to the Town Hall this week saw only one for my regular briefing and policy meeting with officers.

Much of the rest of the week has been, not to put to fine a point on it, slightly geeky.

Managing conversations
The week started meeting a couple of guys who are developing a product that (and I can’t think of a better way to put this) manages and centralises conversations. So, for example, the debate about CCTV or councillor surgeries took place over a number of blog posts and on Twitter, making it difficult to follow unless you were watching both – this would mean there would be a central place to see them all. It’s quite an exciting idea and I’m hoping to try it out in the near-ish future.

Battersea Poems
Another meeting was about a scheme called ‘Battersea Poems’ which will be part of the SW11 Literary Festival. Poetry itself isn’t geeky, of course, but Battersea Poems is a scheme whereby individuals can text their poetry in. The poems will be visible on a website and later this year the best will be chosen for publication in an anthology.

Google Localgov
And today I’m at Google’s London offices for their ‘Localgov’ event. It has, so far, been interesting – but the afternoon promises to be much better, looking at some of the creative options Google offer. I’m hoping to pick up some things to bore visitors to this blog with!

Category: Weekly report Tags: Battersea Poems, engagement, Google, Literary Festival, Summer.
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It was with some nervousness I went along to The Goat last night for the Tweet-up.  I left having had a glass or two of wine too many but having spent an excellent evening in a fine put with good company.

Having never been to one (which really put me at a disadvantage for organising one) I wasn’t sure what to expect – or even how many people.  But in the end there was a good crowd that mixed well.

Ingrid Koehler, who works at the Improvement and Development Agency blogged about it this morning, referring to my little spat over surgeries.  (That post was followed by a Lambeth Labour councillor using it as an excuse for a bit of political knocking. Rather disappointingly I responded in kind rather than rising above it.)  I hadn’t particularly thought about it as any type of engagement – although I did end up talking a bit about the council with some of the people there – it was really prompted to have an excuse for a beer and by a bit of jealousy of SW15.

Obviously I’ll take any credit going.  But I think the key thing was that everyone enjoyed themselves – judging by the Tweets afterwards it seems that everyone did.  I certainly hope there will be more to come.  But for the time-being I would like to use this post to say thank-you to Bell Pottinger for their sponsorship, but most of all to the people who came for making it such a great night.

Category: Twitter, Wandsworth Tags: Battersea Rise, engagement, IDeA, SW11, SW11tweet, The Goat.
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I’m sure many are getting bored with my council surgeries and engagement obsession, but sadly for those that are it’s my blog – and if a blog has any point it’s surely to allow the blogger an outlet for all those thoughts and ideas which he worries bore his wife far too much – so I’m going to have one last post on the subject.

I’ll begin by pretty much ignoring the letters to the South London Press on the subject. Both correspondents, in their unseemly haste to make political points, fail to appreciate the very point I was making is that I do actually engage in many other ways (including sessions on the doorstep once or twice a week) and that surgeries might just be a little outmoded. Luckily, I know readers of this blog are a far more literate bunch.

So instead, I want to continue the discussion by referring to a comment left on my blog last time I discussed it, and with a post over on The Local Government Officer to which I’ve linked a few times before.

I’ll take them in reverse order.

The social working MP
My contention is that councillors’ surgeries just aren’t working. People aren’t using them. If I were to nail my colours to the mast I would say that we should just get rid of them because there are so many better ways to provide the same service. The post on The Local Government Officer suggested that one of the reasons councillor’s surgeries might be failing is because people are going to see their MP instead. And I’ve no doubt this is part of the problem.

I don’t know exactly what attendence at Martin Linton’s surgeries is like, but I know it’s better than at the councillors surgeries. I’d guess there’s a fairly high proportion generated by housing matters, a significant amount generated by social services and education related matters and goodly number on other issues in which the council has a say, like anti-social behaviour.

So why do people go to MPs’ surgeries rather than councillors’ surgeries. My instinct, backed up by conversations I’ve had with people who’ve made that choice, is that it’s driven by a belief all government in this country is central government, therefore, and elected politician’s power and ability to help is directly proportional to their distance from Downing Street or Westminster. A councillor at the town hall down the road cannot possibly match the might of an MP who occasionally sits in the same room as the Prime Minister.

But that’s wrong. On council matters the councillor is the one who will have direct access to the relevant officers, he or she might even be the one with executive responsibility. This isn’t to say the MP can’t help, or won’t be able to take up your case, but they won’t be the most direct way to get it addressed.

Communication. Communication. Communication.
And that brings me on to the comment, which suggested that lack of communication is the problem, “there is not enough communication on the work of a councillor,” it says, before continuing “not enough communication on where to meet with them. Not enough communications on the issues of the ward. I would be very interested to know how many people out of 20-50 you stop in Lavender Hill can name their councillors.”

I would disagree. While the egotist in me rather likes the idea the council should put out more information about me and the work I do, perhaps using tax-payers money to print and delivery glossy leaflets in which I smile benevolently and detail everything I do. But the rational side of me knows there are probably much better things to spend your money on. And actually, there’s quite a lot of publicity already.

There’s Brightside, which lists all the councillors after the election and features councillors in every issue. There’s the council directory, delivered to each household listing useful numbers and details of the councillors. Every two years we hold a report-back meeting (which is never that well attended, if I’m honest) and every household will get a leaflet with a lovely picture of me and colleagues and what we’ve been doing. If you walk past Battersea library there’s a poster outside detailing the dates and time of the surgeries. There’s another inside. If you go on the council’s website there’s plenty about the councillors on there with contact details and more details of the surgeries. There’s plenty of leaflets about who we are and what we have been doing pushed through your doors by the political parties. And I can’t not point to this website or my Twitter account.

I think there’s plenty of communication going on. But, it’s competing with the perception that the people at Westminster are the important ones. I won’t pretend that I’d get high name recognition on Lavender Hill. But councillors are the bottom of the pile. Everyone might be able to name Gordon Brown, fewer Alistair Darling, fewer still Martin Linton and probably hardly anyone their councillors. But then again, isn’t that the same with anything? When you are on a Virgin Atlantic plane, you probably know Richard Branson heads the company. You might have remembered the name of the captain. But do you know the name of the stewards and stewardesses bringing you food and drink and most directly responsible for your comfort?

The solution?
There are two issues. First, people are either going to the wrong place with their problems, either through choice or because they are unaware of the right place. Second, the communication we are putting out isn’t getting to everyone.

I’m not sure the solution to either lies with the council. We cannot control people, we can inform, perhaps guide, but we can’t oblige them to attend surgeries. And while we are responsible for the communication, exactly where do we draw the line? We can pump thousands of pounds into leaflets, posters, websites, carrier pigeons and smoke signals – but I’m not sure we can justify that extra expenditure.

The fact is that while there is such a strong perception that central government is the only tier that matters however much we spend communicating our work it’s going to be impossible to counter that view. And to address that we need a government that actually believes in a truly localist agenda – and that means a Cameron-led Conservative government, whatever his views on Twitter.

Category: Politics Tags: engagement, localism, Surgeries.
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If I have wittered on enough about surgeries the South London Press have prompted me to witter on even more by publishing a story sparked off from the original blog post.

They don’t seem to have it on their website, but it essentially restates my belief that they are a waste of time – under a picture of the library, me, Labour leader Tony Belton and Samuel L. Jackson (yes, Samuel L. Jackson, I’d told the journalist I whiled away a few minutes reading a children’s biography of him).

Cllr Belton was on there as they approached him for a quote – and I think there’s some movement here – he admitted that few people attended, but continued, “I wouldn’t say to scrap them as it’s only right that people who feel strongly about something can come and lobby their councillor. The trouble is, they don’t.”

Argh. So close. That’s the crucial point. I’m not suggesting for a second that we remove the opportunities for people to see their councillors, but I just don’t see any point providing opportunities that people aren’t taking. It is that adherence to a system that was put in place for good reasons, but has stopped working, of which I want to be rid.

Meanwhile, another blog I read The Local Government Officer posted some of their thoughts on what have killed off surgeries.

I need to respond properly, because there are some interesting points raised in the post. But one I would pick up on is the idea, put forward by Tony Banks, that social workers are MPs. I know from my experience in Wandsworth that MPs do get people along to their surgeries. I also know that a lot of their casework revolves around council issues; housing, social services and education are probably the big ones. In Wandsworth the best elected representative to take up those sorts of issues are councillors (indeed on occasion Martin Linton has even forwarded casework to me) but people – for whatever reason – choose to visit their MP, I assume mainly because MPs have a far higher profile than most councillors.

And maybe I’m taking the wrong angle on it. It isn’t a case of changing the way we provide a service, but instead trying to educate residents on where responsibility for particular services lie – so they know exactly who to approach when they have a problem.

As ever, I’d love to hear your thoughts and feedback.

Category: Politics, Wandsworth Tags: democracy, engagement, Martin Linton, Surgeries, Tony Belton.
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I’m really rather surprised at the response I got to my post on council surgeries.

There are a few comments on the blog, I’ve had a few emails and the South London Press called to chat about it for a story (which makes me nervous, because I know this can be portrayed negatively). I’ve even had a councillor from another borough (not even London) send me a message saying I was absolutely right – but they couldn’t say so publicly!

What I’ve not had yet it is anyone saying I’m wrong. And that surprises me. While I’m clearly of the opinion that we can do better, I expected some people would say they are important and should be retained as they are (and they might still say that).

I’m really pleased that it’s started a discussion about what we want to do and how we can best do it. And I’m really pleased that it hasn’t turned negative. Quite frankly, if we have the debate and it’s decided that spending an hour on my own in the library is the best way to serve people, I’ll happily do it. I just think councillors can probably do a lot more good with that hour in other places and in other ways.

And to illustrate this, I’d like to share a quote from a parish council newsletter I was sent. The newsletter is a couple of years old, but illustrates the point that we often find ourselves doing things not because they do any good, but because we feel – or someone tells us – we should.

We’ve been running bi-monthly Councillors’ surgeries on Saturday mornings for a year now, and yet we’ve only had one visitor … Some might say surgeries are a waste of time, but the thing is that we’ve got to run them as part of a package of measures necessary to get us Quality Accreditation next year.

Category: Politics, Shaftesbury, Wandsworth Tags: Battersea, democracy, engagement, library, Surgeries, TV.
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I’m going to come right out and say it, it’s a risk, but I’m taking it:  I think council surgeries are a waste of time.  They are a hangover from a bygone age.  And we should look at how we provide them, and even whether we should provide them at all.

I’m going to give you a flavour of what a council surgery is, a little video I shot during my surgery session last Saturday.

I recently discovered that my site is getting more visitors than the ‘Be A Councillor’ website, so I see this as my contribution.  Not everything about being a councillor is glamorous, exciting, or even – as in this case – vaguely interesting.

What is a surgery?
Basically, in a surgery session, you sit in a public building and, hopefully, people will come to you with their problems.  You can listen, offer advice or take details and look into the problem.  It’s seen as one of those things that elected representatives do.  But unfortunately not many people attend.

I vividly remember my first councillor surgery in 1998. I’d been elected less than a month before and had barely started getting to grips with how the council worked and the people I needed to know. I was incredibly nervous, wondering who would turn up, what issues they would raise and how on earth I would deal with them.

No-one came.

And that’s fairly standard. It’s been over a year since I met anyone at a council surgery.

And it’s risky to say this because…?
Simple: politics.

A few years ago the Conservative council introduced the centralised surgery system. Previously each ward would organise their own surgeries, typically once a month. The centralised system was intended to be advertised, simple and consistent, every Saturday between 10-11am there would be a councillor in Battersea, Putney and Tooting libraries. You didn’t have to work out which ward you were in, or when the first Thursday after the new moon was, you just popped along to see the councillor on duty on any Saturday.

A great idea. But no, this was attacked by Labour. We were removing accountability, hiding from the public, acting anti-democratically. That no-one was using the surgeries didn’t get in the way of a convenient vehicle to attack the Tories.

So why raise it now?
Because I don’t think surgeries are the best way to provide a service anymore, and because I think things have moved on and we can have a sensible discussion about how we communicate with people. I believe people value honest debate over political point-scoring.

While I was sat in the library last Saturday I looked through the log-book.  As I said, it’s over a year since I had a case raised at a surgery (the log book only went back to June 2008) and  I’m not the only councillor in that position.  Looking through it’s hard to detect a pattern for people coming to surgeries.  It certainly doesn’t appear that certain councillors always attract attendees.  Nor does it appear that people would attend for a particular political party, I know Labour councillors do attract casework from people who specifically want to deal with a Labour councillor but the logs suggest this isn’t through surgeries.

It simply isn’t an issue about the people, or the political parties, involved. It’s an issue about a system that was an important part of democracy, but has been made increasingly irrelevant by the new ways we communicate.

And if you have a problem with the council…?
Frankly, if you have a problem and want a councillor to take it up – you shouldn’t have to wait until that one hour slot on a Saturday morning when a councillor is sitting in a library. You should be able to raise it straight away.

That’s why you can get my contact details – email, home phone, Twitter and I’m currently looking at some other options to add – from the contact page. If you want, you can even get my home address from the Town Hall so you can write to me!

Yes, there are some people who don’t have email, or might not want to call, and there are a number of people who are regular attenders at surgeries. We need to make sure they aren’t lost by any changes. But I do not think Wandsworth is any better because a group of councillors sit in libraries every Saturday reading the paper or looking out the window. Rather than keeping a system that doesn’t work because we’ve always had it, we should be finding the best way to serve Wandsworth residents.

So what do you think? How do you want councillors to make themselves available? Have you ever been to a surgery? Can you think of a better way?

Category: Politics, Shaftesbury, Wandsworth Tags: Battersea, democracy, engagement, library, Surgeries, TV.
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Yesterday I opted out of Iain Dale’s blogging poll. The poll, which he runs every year, produces various top 10 style lists – all of which come with a button that you can use on your blog to advertise your success and link back to his Total Politics site. I reckon I was in with a good shout of placing well in the ‘Conservative Councillors called James’ category.

I would hasten to add I’m not participating in any boycott. While I don’t read his blog or follow him on Twitter I can’t say I share any of the dislike of his politics or personality that seem to motivate some of them. My opinions of him are, well, non-existent.

Instead, I just dislike the rather self-congratulatory nature of these things. They lend themselves to hubris and focus on entirely the wrong aspects of blogging. Over the weekend during some casual surfing, I came across one blogger who, having got hold of a top 100 list in which their blog featured managed to sub-categorise and slice the list to ‘prove’ that they were among the top 10 most influential blogs in the country.

I don’t really want to be part of that.

Yes, it’s nice to know that people appreciate what you are doing. And perhaps if it were a Wandsworth based poll I might think differently. But I’m not blogging to do well in some league table. I’m blogging – primarily – as a councillor. My focus shouldn’t be, and isn’t, on getting Iain Dale’s attention. Instead, it’s here to provide something of a service to residents.

So, feeling smug about my decision fate mocked me when I discovered that Andrew Beeken, the web manager at Lincon City Council, had used me as an example of good practice in a presentation to councillors there. From further conversation, I discovered that I’ve even been cited in Australia.

Flattering, ego-massaging stuff. And fate giving me a ticking off for being pompous earlier.

It might be a bit different being used as an example of how a councillor can engage to featuring in an arbitrary poll but what really matters is that I am, I hope, providing a good service to people in Wandsworth – if I can entertain a little or get a wider readership outside then so much the better.

Which begs the question – which I ask from time to time – is there anything you want to tell me, ask me or berate me about my online engagement? Anything you want to see more of, less of or even nothing of? Something you’d like to see on here that I’m not doing already? Just let me know, because at the end it’s not about me, my ego or arbitrary rankings – it’s about you and how I can better serve you as a councillor.

Feel free to comment, email me at cllr@jamescousins.com or send me an @message on Twitter.

Category: Blogging, Wandsworth Tags: Blogging, engagement, Iain Dale, Lincoln, Twitter.
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One of the suggestions when I asked for ideas for the blog last week (and I’m still looking for ideas or suggestions, feel free to add a comment or email cllr@jamescousins.com) was a regular ‘report’.  Of course, reports can take many formats, but I thought I’d give it a go.

I’m going to trial this for a few weeks to see how it works.  I will state from the outset that I’m a little sceptical about the value and have some caveats.

The main reason I’m sceptical is because it just cannot be exhaustive.  Using the example of meetings, while I can list the meetings I’ve attending, some are confidential or will have confidential parts.  Indeed, even where those meetings aren’t explicitly confidential I feel that, unless they are public, it would benefit no-one if they felt anything they said would end up on a blog.

Moving on to work in the ward, again, the confidentiality issue rears its head.  Casework often involves highly personal matters that I simply cannot disclose.  Even when dealing with broader issues residents expect a degree of discretion because of concerns about relationships with neighbours, for example.  Earlier this year I privately started mapping my work in the ward but decided it was not suitable for publication because there were so many privacy issues involved.

More fundamentally, there’s the question of what merits inclusion.  To give an example I started the week spending a lot of time working on the launch of our Neighbourhood Watch strategy for next week.  I’ve also spent time trying to organise a meeting for residents of Eccles Road.  While the launch and meeting would probably be reported when they happen, is the preparation of one more worthy of inclusion than the other?  My instinct is to include Neighbourhood Watch because it affects the whole borough, but an Eccles Road resident might well think I’ve made the wrong call!

Above all, I wonder how useful it will be to a Shaftesbury or Wandsworth resident.  I already use the blog to mention particular meetings and events and where casework has wider implications or raised by a few people independently I tend to write something about it here like I recently did in dealing with foxes.  It might be the ‘report’ is little more than a summary of the past week on the blog, with details of a few meetings here and there.

But I am also a public servant and you could argue any report, however imperfect, has to be better than no report.  So on that basis I’m going to provide them for a few weeks to see how they develop, how well they are received and then assess whether or not they are worthwhile.

Category: Shaftesbury, Wandsworth Tags: accountability, Blogging, engagement, ideas, public, reports.
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After I asked for suggestions on where I might take the blog yesterday one of the comments expressed disappointment that it wasn’t asking what issues I might take up!

So now I’m asking, are there any issues, concerns or problems with which I can help?

I make the offer from time to time and usually get a few responses as a result, but it’s a standing invitation.  You can get in touch at any time.  Full contact details are on my contact page, but, to save you going there you can email me at cllr@jamescousins.com, find me on twitter as @jamescousins or, if you want, leave a comment below.

But please remember, you don’t need to wait for an invitation!

Category: Blogging, Shaftesbury, Wandsworth Tags: councillor, engagement.
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