There might be some merit to that first argument. I long ago lost count of the number of people who had approached me as a councillor about their housing application I found myself telling that, however difficult their circumstances, they would have a long wait until they were likely to be at the top of the list.
Equally, the council can argue that it has a tried and tested procedure for assessing the merits of housing applications and that circumventing that would create a dangerous precedent and be unfair to those who were previously on the list. In any case, such a small number is tokenism given the scale of the issue.
Sometimes, though, a symbolic gesture is exactly what is needed. The council may have efficient bureaucratic processes, but it can also show leadership: a gesture, perhaps, but also a strong signal that we don’t simply turn our backs when we can help. That as a borough and a country we are not selfish and we are not full. And that when it really matters we can rise above parochial self-interest and rule-bound processes that so often rail-road our decision-making; to prove that we are not just human, we are also humane.