Me: My Jawbone Up is a dud
Jawbone: We’ll replace it immediately.
Time passes…
Me: I never got a replacement Up.
Jawbone: That’s because we were out of stock, but have some coming in next week, we’ll send one then.
Time passes…
Me: I never got a replacement Up.
Jawbone: Unfortunately we had some stock in but it’s all gone. We’ll make sure you get one from the next re-stock.
Time passes…
Me: I never got a replacement Up.
Jawbone: Yeah, we don’t know when new stock is arriving, but if you go for a different colour we can send a new one today.
Time passes…
Me: I never got a replacement Up.
Jawbone: That’s because we didn’t have stock in that colour, either.